Returns & Exchanges
At Supermarket, we prioritize the freshness of your groceries and offer a 24-hour satisfaction guarantee on all perishable items. If your order arrives damaged or does not meet our quality standards, we are committed to making it right through a prompt refund or replacement.
Document the Issue
Take clear photos of the item and its packaging, especially if you received damaged goods or the wrong product.
Contact Support
Reach out to our customer service team via our app or website within 24 hours of delivery to initiate your claim.
Verification Process
Our team will review your photos and order details to approve the return or disposal of the item in question.
Receive Refund or Credit
Once approved, a refund will be issued to your original payment method or applied as store credit for your next grocery shop.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing